Talent


  • A street sign for Wall Street in front of the facade of the New York Stock Exchange.
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    JaysonPhotography via Getty Images
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    Junior employees are not ‘desk ready,’ financial services training firm says

    Concerns about workers following office mores extends beyond the finance industry, however.

    By Feb. 21, 2024
  • A customer service or call center employee sits at a desk while using a laptop, headset with microphone and monitor.
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    alvarez via Getty Images
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    AI can improve customer service, but agents remain essential

    Agents and AI may need to partner to keep up with growing demands for a great customer service experience, a Customer Contact Week survey found.

    By Bryan Wassel • Feb. 21, 2024
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    kate_sept2004 via Getty Images
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    Trendline

    Top trends in talent acquisition

    To cope with a paradoxical labor market, HR pros still squarely focused on recruiting may need to re-evaluate role requirements, inclusion initiatives and more.

    By HR Dive staff
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    Permission granted by Starbucks Workers United
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    Starbucks union organizes record 21 stores in 1 day

    The organizing blitz is likely intended to pressure the coffee chain, which says it wants to reach contracts at all organized stores this year, during negotiations. 

    By Aneurin Canham-Clyne • Feb. 20, 2024
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    Chip Somodevilla via Getty Images
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    Republicans say proposed rule would disincentivize apprenticeships

    The lawmakers’ complaints focus on administrative requirements, including mandatory disclosures and required adoption of a time-based model.

    By Feb. 20, 2024
  • Name tags with job titles like "chief resilience officer" and "operations manager" sit on a conference table.
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    Joe Raedle / Staff via Getty Images
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    Job titles need structure to promote clarity, equity, McLean & Co. says

    Without a structured approach, titles can quickly become confusing and meaningless, according to the consulting firm.

    By Carolyn Crist • Feb. 20, 2024
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    Joe Raedle via Getty Images
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    Building a talent pipeline is a top priority for 2024, report finds

    Referral programs and internal mobility can help with the process, Symphony Talent said.

    By Carolyn Crist • Feb. 16, 2024
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    Justin Sullivan via Getty Images
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    Citi to monitor how often private bankers make client calls: report

    The new performance metrics come from a bank that adopted a more flexible approach to remote work than many of its peers.

    By Rajashree Chakravarty • Feb. 16, 2024
  • Production line workers dressed in blue uniforms with yellow stripes on sleeves and wearing a white mask and blue hairnet, collecting baked biscuits from the conveyor belt .
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    GCShutter via Getty Images
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    Front-line workers are more likely to be anxious and depressed, survey finds

    Employers have a vested interest in educating these essential workers about their well-being options, meQuilibrium’s chief science officer said.

    By Laurel Kalser • Feb. 15, 2024
  • From above photo of an employee on a laptop computer while sitting at desk with notebook, pen and eyeglasses.
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    miniseries via Getty Images
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    Gen Z workers say they are worried about AI replacing them

    Most workers want to use generative AI tools more in the workplace, but some have concerns about their roles in the near future.

    By Carolyn Crist • Feb. 15, 2024
  • Executive director of New York Taxi Workers Alliance Bhairavi Desai speaks as Uber drivers participate in a rally outside of the Uber Headquarters on January 05, 2023 in New York City.
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    Michael M. Santiago via Getty Images
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    Uber, Lyft, DoorDash drivers strike on Valentine’s Day over low wages, safety

    Workers said they are mistreated by app companies, while those companies said they have taken steps to improve conditions.

    By Feb. 14, 2024
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    Laurence Dutton via Getty Images
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    Most employers lack guidance for using AI, study shows

    “For many organizations, it’s the Wild West with regard to how they are adopting and implementing AI,” a Gallagher expert said.

    By Carolyn Crist • Feb. 14, 2024
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    LightFieldStudios via Getty Images
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    Column // Happy Hour

    Do workplace romances work?

    Romantic relationships between employees can open an organization up to liability, a law firm advises.

    By Feb. 13, 2024
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    damircudic via Getty Images
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    Applicants say they are using AI tools in the job hunt

    Candidates are also adding AI fluency to their list of desired digital skills, according to a CompTIA report.

    By Carolyn Crist • Feb. 13, 2024
  • software developers using computer to write code sitting at desk with multiple screens work remotely in home at night.
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    MTStock Studio via Getty Images
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    Bias, privacy issues challenge generative AI use: Forrester

    Nearly one-third of AI decision-makers say teams’ lack of technical skills is the biggest barrier to adoption, according to Forrester data. 

    By Lindsey Wilkinson • Feb. 12, 2024
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    Permission granted by SurveyMonkey
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    Q&A // 5 minutes with

    5 minutes with SurveyMonkey’s chief people officer

    In a tech world undergoing fundamental shifts, Becky Cantieri emphasizes the need for humanity in workforce reductions.

    By Feb. 12, 2024
  • A screen on the floor of the New York Stock Exchange shows Snap's logo and stock information.
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    Michael M. Santiago / Staff via Getty Images
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    Does news of layoffs portend a darker 2024?

    The numbers likely indicate that employers are adjusting after the height of the pandemic, but some concerns bear watching, economists told HR Dive.

    By Feb. 12, 2024
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    Shutterstock /David Gyung

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    Sponsored by Skedda

    How to lose a hybrid employee in 4 ways (in video!)

    As we celebrate relationships this week, check out the four hybrid work pitfalls that can ruin a good connection (and get tips to avoid them).

    Feb. 12, 2024
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    stock.adobe.com/AndreyPopuv

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    Sponsored by Inspirus

    How celebrating employee appreciation day can improve retention and recruitment success

    Employee Appreciation isn’t just a feel-good tactic, it’s a proven strategy that when done right, improves business outcomes and increases employee retention.   

    Feb. 12, 2024
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    Catherine MacBride/Stocksy; Industry Dive

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    Exit interview

    Textio’s former CEO talks fulfillment — and leadership fatigue

    Kieran Snyder, the recruiting tech company’s co-founder, offers tips for reducing burnout.

    By Feb. 9, 2024
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    Nadzeya Haroshka via Getty Images
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    DEI culture plays strong role in job choices for accountants, survey finds

    Hybrid work, mental health and higher salaries appear key for talent attraction and retention in 2024 as well.

    By Carolyn Crist • Feb. 9, 2024
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    domoyega via Getty Images
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    High performers likely to leave over strict RTO mandates, Gartner finds

    Women and millennials also greatly value flexibility, Gartner’s HR practice director said.

    By Laurel Kalser • Feb. 8, 2024
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    Deep Dive

    As states drop degree requirements, employers still seek out college grads

    Although new policies are propping up workers without degrees, experts say higher education will continue to play a role in hiring decisions and pay rates.

    By Danielle McLean • Feb. 8, 2024
  • A "job fair" sign is displayed in the foreground and people talk in the background.
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    Scott Olson / Staff via Getty Images
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    Attrition may slow during first half of 2024, survey shows

    Employees said they most often stay put for flexibility, fulfillment and good compensation.

    By Carolyn Crist • Feb. 8, 2024
  • Young business people working on a startup office.
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    Xavier Arnau via Getty Images
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    Trust, ‘human sustainability’ remain key to boosting performance, Deloitte says

    Organization should put humans back at the center of work, a leader at the firm said.

    By Carolyn Crist • Feb. 7, 2024
  • A Black person types on a laptop and sips coffee
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    Photo by cottonbro from Pexels

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    How one learning pro roots out bias in job candidate assessments

    Written testing and other assessments can reduce systemic bias in job interviews, said John Kleeman, EVP at Learnosity and founder of Questionmark.

    By Feb. 6, 2024