Dive Brief:
- While a vast majority of organizations surveyed said they are embracing artificial intelligence tools and expect to increase their investments, 98% said they do not trust generative AI to make workforce decisions, according to Jan. 28 data from Avature.
- Of the 180 HR and talent professionals surveyed, 62% said they trust AI to schedule interviews. Generally, respondents were more comfortable assigning AI “repetitive, low-risk tasks,” according to a press release announcing the findings.
- Close to half said AI skill shortages will be their top HR challenge, but confidence in forecasting those needs is low, Avature said. Only 11% said they feel “very confident” predicting needs a year from now.
Dive Insight:
As AI tool adoption increases, the trust gap remains a sticking point for HR in particular, various reports have indicated.
For example, close to 3 in 4 workers surveyed said being interviewed by an AI agent would change their perception of the company — and not always for the better, according to a November 2025 report from SHL.
Internal usage can also backfire. While more than 8 in 10 of U.S. workers surveyed for a study published in the International Journal of Business Communication said they would view supervisors who use AI for low-assistance messages as sincere, far fewer said the same for supervisors who heavily rely on AI to write messages.
“AI is influencing how organizations think about talent, but the real opportunity is in how it is applied,” Dimitri Boylan, founder and CEO of Avature, said in a statement. “The next phase depends on HR’s ability to use AI to understand skills, anticipate change and make better workforce decisions.”
Notably, while workers report using AI tools, many remain in the dark about how their employers plan to implement AI, a Gallup report from December said.
