- Better communication with candidates is a priority across industry sectors, according to a recent study released by background screening company HireRight. The firm's study noted a particular interest in mobile-friendly processes, with 32% of technology industry employers, 29% of education employers and 25% of retail and manufacturing firms indicating an interest in deploying mobile-friendly application and screening processes.
- Candidate experience is a growing priority for businesses, but none of the industries recorded had a majority of employers saying that candidate experience is their most significant challenge. The closest to this mark was the education industry, in which 40% of education industry companies said it was their most significant challenge. The value of screening and background checks was also rated; technology companies were more likely than those in any other sector to conduct checks for work experience, criminal records, education and references on a global scale.
- Technology industry employers were also the most likely in the study to find credentialing discrepancies for mid- to senior-level applicants, HireRight said. A majority of employers in all industries reported discrepancies in junior-level job applications.
Strong communication is key to recruitment efforts, but many believe HR has some blind spots when it comes to effective messaging.
Previous research shows that employees, including remote and in-the-field workers, want more communication from HR. Bad communications are problematic for job seekers; 58% report clear communication would enhance the candidate experience, but not receiving information and callbacks from interviews were cited as irritants for 41% of candidates, according to a Harris poll survey.
Companies that don't heed the warning and continue to put forth a poor candidate experience risk not only losing out on talent, but also potentially damaging current employee engagement. One study suggests treating job seekers like customers by focusing on creating a fast and friendly experience, even for seasonal workers.
A recent series of awards, the 2018 North American Candidate Experience Award, honored employers who promote excellent candidate experiences, including Sheetz, Waste Management and T-Mobile. These examples can provide other companies with a starting point to improve their own processes.