Deskless workers want more training and feedback, report shows
- When it comes to performance feedback, 25% of deskless workers receive none at all, according to survey findings from CGS. Fifty-five percent report getting feedback four times or fewer per year.
- The findings also revealed that only 25% work for companies that provide L&D programs to develop leadership skills. And when it comes to preference for training, 37% of deskless workers feel instructor-led training is the most beneficial, outpacing video, gaming and simulations.
- The survey, which polled more than 500 deskless workers, calls attention to a lack of training and development for employees who don't normally do their jobs at desks. It highlights the need to create paths for training field workers, like those in healthcare, manufacturing, retail, construction and other industries.
While the BYOD revolution has been a game-changer for training the deskless employee, many feel that training efforts for this group have largely lagged behind the innovations made for their their desk-bound counterparts. A new push to train those who don't sit at desks has resulted in new platforms designed for those in retail and hospitality, with healthcare and other fields following.
That's good news, as employees expect learning opportunities and feedback: a recent report showed 65% of staffers expect guidance from management. To attract and retain this growing workforce, employers will have to find ways to upskill and develop them on the go. An inclusive corporate culture requires that all employees, whether they have access to a workstation or not, be included in training and development initiatives.