Jaguar Land Rover's lessons learned from HR cloud roadblocks
- British luxury car maker Jaguar Land Rover began centralizing its cloud-based HRMS function for 36,000 UK workers in 2014; two and a half years later, the company’s new cloud-based SAP application, known as SuccessFactors, is now up and fully running, according to a report from Diginomica.
- The team charged with the mission expected to complete the project in 12 months. Delays were caused not by technology, but by the coordination of hundreds of specialists across the company who operated independently. Different data and processes also had to be synched. According to Diginomica, team members found that 10% of the data between the HR system and payroll was mismatched, including employees’ names, addresses and pay grades.
- Although the system is up, team members say the project hasn’t ended. The next rollout phase of data includes analytics, compensation and education. The team is already working on the next HR functions to follow.
Jaguar’s HRMS team discovered that having state-of-the-art technology won’t guarantee a favorable self-service experience for employees without the synchronization of people and data. Focusing on the technology itself isn't enough.
Companies looking to overhaul or upgrade their HRMS rely on HR’s expertise in managing people with different skills sets and setting company wide standards. That's especially true for the security aspect of such platforms, as many companies lack a cyber security expert.