As workplace innovation continues to move rapidly in the wake of the pandemic, employee expectations for change and adaptability extend also to employee feedback, according to a report released Jan. 3 by ADP.
Workers say they want work to be more personalized, and encouraging real-time feedback from employees can allow employers to listen to employee needs and react appropriately. “With the world constantly changing and largely digitalized, people have come to expect immediacy,” ADP said in a statement announcing the report. “When issues arise, they expect a swift and thorough response.”
While ADP’s report reflects on direct employee feedback to employer performance, other studies have reported similar demands rising in the performance review space overall. A cycle of continuous feedback — employee to employer and vice versa — may help employees feel more sure about their place in the organization and their future, experts said previously during a panel hosted by LifeLabs.
To implement such feedback successfully, however, requires that HR help the company set up proper frameworks for it, like the correct tools and bandwidth for managers to touch base with workers. Managers also need to be encouraged not to hold on to feedback until performance review time, instead giving it at the time when it’s still valid, experts said.
For this reason, many employers have turned away from the annual review. On top of the administrative burden of having an entire organization complete a review process once a year, such reviews may be impersonal and impractical, experts previously told HR Dive.
Employers may have an even more pressing reason to consider overhauling their feedback processes, however: Employees who don’t feel heard tend to be more likely to walk out the door, a Perceptyx report from April said.