Dive Brief:

• It's important for new employees to make a good first impression, but many companies don't realize they also need to put their best foot forward, recent research from staffing firm OfficeTeam suggests.
• More than half (54%) of workers interviewed said they've experienced at least one mishap when starting a new job. For one-third (33%) of those surveyed, their computer, phone or security access wasn't properly set up when they arrived. Another 22% said necessary supplies were not provided at the outset.
• Office Team found that despite these first-day troubles, HR managers give their companies high marks when it comes to bringing new employees into the fold. Half of those polled felt their organization's onboarding process is very effective and 42% stated it's somewhat effective.

Dive Insight:

"Many companies focus so much on information-sharing during an onboarding process that they may overlook basic practical needs, such as making sure that a workstation is up and running for the employee," said Robert Hosking, executive director of OfficeTeam. "Every touchpoint during those first days adds to the new staff member's perception of the organization, so the more you can do to ensure everything runs smoothly, the more positive that impression will be."

Among other tips for getting employees up to speed when starting a new job, OfficeTeam suggests stocking desks with essential supplies and equipment, and confirm network, voice mail and email functionality. Coordinate building security access, when necessary.  Also, organize training sessions on office equipment, software and procedures necessary for the role.

It can take a few months to fully onboard a worker. During that time, regularly check in with the employee and encourage him or her to ask questions.