Dive Brief:
- Keeping employees engaged is an ongoing concern in the workplace, as disengaged employees cost the U.S. between $450B and $550B each year in lost productivity, Gallup reports.
- And according to a new study from 1to1 Media and Survey Monkey, things are not getting much better, as only 30% of respondents said they are "very motivated" at work.
- Other survey results found that 36% said they are "somewhat motivated," 11% said they're "not so motivated" and 8% said they're not motivated at all. Also, 23% can't recall the last time they were rewarded for their work, and only 37% said they are equipped with the necessary tools to do their jobs.
Dive Insight
A large component of maintaining satisfied and engaged employees is understanding and acting on their needs, but according to the study results, 50% of the respondents said there's no clear growth path in place for them, 30% indicated their opinions don't count at work, and 27% said they feel there's a general lack of concern and care for their wellbeing.
While many of the results showed positive efforts being made toward employee engagement (30% said they receive praise a few times per month for their efforts), the results indicate that employers have room to improve. The study is based on insights from 511 U.S. workers surveyed in January 2016. Respondents were asked about their motivations, productivity and if they receive praise at work.
Mila D'Antonio, 1to1 media editor, said employee motivation is one of the keys to delivering exceptional customer experiences, adding that the correlation between engaged employees who go out of their way to help customers and make their experiences memorable and the organizations that actively engage and reward them is "crystal clear."
