21st December 2023, AI powered gamification training platform Attensi today announced their client ‘eatertainment’ chain Flight Club has experienced a huge surge in positive feedback on training from employees. The positive shift in opinion and uptick in development of skills is thanks to their switch to Attensi gamification training platform.
Since switching to Attensi employees have demonstrated:
· 87% of the knowledge gap in skills closed
· 9 x on average completion of training
· 95% of employees enjoy game platform training
The restaurant and entertainment chain with over 1000 employees previously relied on training via paper handouts and binders which was unsustainable and unengaging. This costly and ineffective training led to huge knowledge gaps which leads to a lack of confidence among employees. In addition to onboarding, there was also a need for training that supported staff development—helping them to retain training knowledge as well as managing bookings and changing menus. They needed a solution that could support their growth plans that were consistent and scalable.
An engaging solution was created that played well into the fun and gaming element of the brand. Flight Club, Director of Training and Development, Amanda Cibotti, said “We killed all the trees before Attensi, we had binders and hundreds of handouts, we were not sustainable at all, and our staff were not engaged with our training. We now have a situation where our team is competing against each other to beat their previous training score and to beat their colleagues! Attensi training is fun, innovative, and levelling up the knowledge gap between front of house and back of house staff, while also boosting morale and confidence. This is an amazing feat with a dispersed and international team. There's no other training you can make people do twice however they played on average 9 times! The competitive nature of training means that employees are excited and accomplished before they hit the floor.”
Attensi’s Greg Hull, MD Retail and Hospitality said: “Flight Club are sector leaders in the ‘eatertainment’ industry. With 15 branches globally, and over 1000 staff, ensuring everyone is up to speed on their high customer service standards was a huge undertaking. We are pleased that the team has responded so well to our tailormade simulation 3D training. The initial statistics are remarkable, confidence is the key to great service, and we are pleased we nailed it. We certainly felt part of the extended Flight Club team and we look forward to hearing more great results going forward.”
Notes to Editors
About Flight Club
Known as the home of ‘social darts’, Flight Club brings its guests together for an innovative, highly social experience for the ultimate combination of Social Darts®, craft cocktails, and elevated eats in a bespoke environment. Existing across the globe, Flight Club currently has 12 UK locations and its adding to its 6 North American locations with 2 additional US locations slated to open early 2024.
Attensi is a global leader in game-based and simulation training with offices in Oslo, London, Cologne, Stockholm and Boston. Attensi solutions are empowering people and organizations to become exceptional in 150+ countries in 50+ languages and 60M+ playthroughs.