ServiceSkills is excited to announce the launch of the newly update course: Diversity at Work: 8 Keys to a More Respectful Workplace. ServiceSkills offers customer service training skills to thousands of employees every year through their robust eLearning solution which delivers a curated collection of training courses designed to improve employee performance.
As ServiceSkills continues its work to deliver the knowledge that customer service employees need to be successful, the importance of working in a respectful and diverse workplace became clear. Changes in culture and employee expectations mean that training teams on how to create and participate in a respectful workplace is critical for managers and business owners. The Society for Human Resource Management recently released the results of a significant workplace survey, and 72% of the participants ranked “respectful treatment of all employees at all levels" to be the most critical factor in job satisfaction.
A positive and supportive organizational culture helps organizations be more competitive and profitable. Respect is a central tenant to building a positive workplace. In the updated course, employees and managers will learn about the 8 primary drivers that build and maintain a respectful workplace.
“We believe very strongly in the power of a respectful workplace. As the data tells us, when employees can see they’re respected by their peers and management, a wide range of business benefits emerge. For instance, employee engagement will improve, employee retention will increase and organizational revenues will grow,” noted David Friedman, CEO of ServiceSkills.
A few examples of topics covered in this updated series include how to neutralize bullying, stop workplace harassment and how to disagree constructively.
ServiceSkills is a top-rated platform with high marks from users and managers. A recent quote from one of our customers says it all!
"Our new HR Generalist said this is the best course on this topic she's seen in her 30+ years in the field." Carrie C. from Bend OR
To learn more or sample this course, please visit http://www.serviceskills.com/courses/8-keys-to-a-more-respectful-workplace
ServiceSkills is a robust eLearning solution that delivers a curated collection of training courses designed to improve employee performance. This platform supplies your staff with hundreds of customer service training, team building, leadership, and respectful workplace eLearning modules. ServiceSkills.com features video lessons, quizzes, answer feedback, key point reminders, and certificates of completion. A user-friendly administrative tracking system enables managers and supervisors to monitor performance, recognize gaps, and track progress. Courses available in both SaaS web-based delivery as well as LMS courses for organizations using a Learning Management System.