- Fast, frequent employee feedback is becoming the preference for human resource practitioners, says Jeff Kauflin for Forbes. Companies from Adobe to United Airlines are turning to on-demand employee feedback to direct engagement and training efforts.
- For example, eBay uses Glint, an employee feedback system, that provides real data that the company uses to test new ideas with employees, to make sure the culture is resonating, and to ensure managers can communicate with employees to identify additional learning needs.
- Heather Neville, head of HR operations for eBay, told Forbes that the use of real-time employee feedback assisted her with creating a better system for managing out-of-office processes.
Real-time feedback technology is relatively new and rose from the need to provide a more employee-focused environment. The tech has already replaced other methods of analyzing employee performance and productivity at legacy organizations like GE and SAP.
When optimized, feedback software can be used before and after training to learn more about employee preferences, expectations and experiences — all in an effort to improve things for the next set of learners. Many look at this as a form of collaborative learning content creation with employees in the driver's seat.
Feedback data can also be used to measure the success or failure of training, a factor that is critical to understanding the ROI of the training programs. Anytime a company listens to employees, learning can be developed that better meets corporate goals.