HR Tech & Analytics: Page 4
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AI increased customer service agent productivity by 14%, study finds
Employers may be seeing the very first documented use cases of generative AI tools in the workplace.
By Ryan Golden • April 28, 2023 -
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Most Americans oppose using AI to hire and monitor workers, Pew says
Two-thirds of respondents said they would not want to apply for a job that uses AI to assist with hiring decisions.
By Ryan Golden • April 21, 2023 -
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IT managers say surveillance tools create worker anxiety, burnout
Productivity monitoring tools may lead to declining employee loyalty and reduced trust in leadership, according to a 1E survey.
By Ryan Golden • April 20, 2023 -
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NYC will enforce restrictions on AI in hiring starting July 5
The city published a final rule last week providing guidance on which tools are to be regulated and how bias audits must be conducted.
By Ryan Golden • April 11, 2023 -
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Macy’s chief stores officer on how the department store is rethinking its labor force
The retailer is responding to the changing role of stores by putting more tech tools in its associates’ hands.
By Nate Delesline III • March 28, 2023 -
“A new era for AI and Google Workspace,” Google Product Announcements blog, March 14, 2023
AI is coming to Google Workspace, too
AI-crafted job descriptions in Google Docs are one example of the Workspace integration Google is touting.
By Caroline Colvin • March 16, 2023 -
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AI issues hitting HR from ‘everywhere at once,’ former EEOC chair says
Tools developed appropriately may be able to help with DEI initiatives — but therein lies the problem, experts said during a SHRM panel.
By Laurel Kalser • March 9, 2023 -
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Lawsuits allege Kroger payroll transition glitch led to missed, incorrect paychecks
Payroll and timekeeping systems changes have exposed companies to legal risks in recent months.
By Ryan Golden • March 2, 2023 -
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How HR can help prevent a workplace shooting
Many warning signs simply go unreported, ClearForce CEO Tom Miller told HR Dive.
By Emilie Shumway • Feb. 16, 2023 -
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Most employees using ChatGPT, other AI tools for work aren’t telling their bosses
The rise of ChatGPT and other generative AI programs has the potential to change a number of industries, but such tools also have limitations.
By Ryan Golden • Feb. 7, 2023 -
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Employee surveillance is a counterproductive ‘shortcut’ for managers, executive says
Sixty-eight percent of managers said they believed employee monitoring technology improved performance, according to a 15Five survey, but most employees disagreed.
By Ryan Golden • Jan. 31, 2023 -
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Five Guys says breach may have compromised applicant data
The fast food chain said in letters to consumers that it first became aware of the breach in September 2022.
By Ryan Golden • Jan. 10, 2023 -
Photo: Obtained by Industry Dive
UKG lost, destroyed employee data, P.F. Chang’s alleges in lawsuit
The suit is the latest in a year of headaches for UKG.
By Ryan Golden • Jan. 10, 2023 -
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Deep DiveCould the ‘comprehensive learner record’ solve a hiring headache?
The initiative is intended to make up for the shortcomings of the academic transcript, but it faces tough competition.
By Chris Gaetano • Jan. 3, 2023 -
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Is the metaverse the answer to hybrid work’s engagement problem?
VR, AR and similar technologies hold promise, but specific workplace integrations are “fairly exotic” at present, one analyst told HR Dive.
By Ryan Golden • Dec. 19, 2022 -
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NYC delays enforcement of AI in hiring law to April 2023
Many prominent HR stakeholders have submitted public comments asking for clarification on the regs.
By Ryan Golden • Dec. 14, 2022 -
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Sponsored by ATDThe responsibility of TD professionals in the ethics of artificial intelligence
What is your role as a talent development professional in ensuring artificial intelligence is used ethically?
Dec. 12, 2022 -
Photo by Michael Burrows from Pexels
What does AI without bias look like?
Inequitable framing, biased data and human prejudice can be augmented by artificial intelligence. But can AI address bias and reduce it?
By Caroline Colvin • Dec. 7, 2022 -
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Sponsored by ProtivitiHR, health thyself: A comprehensive and collaborative HR “physical”
The success of HR “health checks” hinges on ensuring that they are sufficiently comprehensive, data-driven and collaborative.
By Fran Maxwell and Kim Lanier • Nov. 28, 2022 -
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HR data is sought after on the dark web. How can employers protect worker info?
System access, data retention and device use policies are a good start.
By Brian Eastwood • Nov. 8, 2022 -
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Surveillance, AI tech may violate labor laws, NLRB general counsel says
Jennifer Abruzzo’s Oct. 31 memo is the latest in a long line of signals that the Biden administration will scrutinize workplace tech, a management-side attorney told HR Dive.
By Ryan Golden • Nov. 1, 2022 -
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What the White House’s ‘AI Bill of Rights’ blueprint could mean for HR tech
The use of AI in hiring, recruiting and surveillance has shifted from a topic of speculation to tangible reality for many workplaces.
By Ryan Golden • Oct. 18, 2022 -
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Sponsored by JostleWhy the world is leaving employee intranets behind
Find out how intranets failed to seize the moment and why the world is moving on.
Oct. 17, 2022 -
Courtesy of Starship
Robots at work may prompt burnout — but aren’t replacing people yet
“Most people are overestimating the capabilities of robots and underestimating their own capabilities,” one researcher said.
By Kathryn Moody • Oct. 14, 2022 -
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Deep Dive // AI at workAs NYC restricts AI in hiring, next steps remain cloudy
Other bills are on the books, but some hope regulation will ultimately force software audits and address algorithm biases.
By Brian Eastwood • Oct. 7, 2022
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