The recent Starbucks debacle and other news stories have underlined the consequences of unchecked unconscious bias. Despite a swift response, Starbucks paid the price of bad press, lost revenue, and public criticism.
Several studies demonstrate that it is indeed a pervasive problem. Yet the very nature of unconscious bias makes it extremely hard to root out. So where does that leave companies that want to do better?
In this webinar, we’ll unpack unconscious bias and discuss:
- The hidden consequences – from talent acquisition to business innovation
- The Starbucks Model: what to emulate, what to avoid
- How to prevent unconscious bias
- 5 Steps to Respond to an Incident