The recent Starbucks debacle and other news stories have underlined the consequences of unchecked unconscious bias. Despite a swift response, Starbucks paid the price of bad press, lost revenue, and public criticism.

​Several studies demonstrate that it is indeed a pervasive problem. Yet the very nature of unconscious bias makes it extremely hard to root out. So where does that leave companies that want to do better?

​In this webinar, we’ll unpack unconscious bias and discuss:

  • The hidden consequences – from talent acquisition to business innovation
  • The Starbucks Model: what to emulate, what to avoid
  • How to prevent unconscious bias
  • 5 Steps to Respond to an Incident