There’s no denying that finding the right person for a job is challenging. In a recent survey, 50% of respondents said they had difficulty with some aspect of hiring talent. And that pressure doesn’t ease once a person comes on board – 65% of the respondents said they had trouble retaining employees.

As such, many of today’s companies are being forced to reimagine their hiring and retention processes. Assessments like the MHS Customer Service Aptitude Profile and Sales Aptitude Profile give forward-thinking hiring managers the insights to gauge which candidates are the best match for the job, ensuring a better fit, and increasing retention and engagement. Join this presentation to gain insight into:

  • The current hiring landscape for sales and customer service representatives
  • Challenges businesses face in hiring for these roles
  • How MHS assessment tools work
  • Best practices for how customers can use and gain from these tools